RESHLINE – Customer Care & Store Policies
At Reshline, customer satisfaction is at the heart of everything we do.
If you run into any problems — whether it’s shipping, product quality, or anything that leaves you feeling unsure — simply email our support team. We’re here to help you quickly and respectfully.
Important: Please ensure your shipping address is complete and accurate. Incomplete addresses may result in returned packages or delays in handling your request.
RETURN POLICY
Not Fully Satisfied With Your Order?
You may return your item within 90 days of receiving it, as long as it is in like-new condition and shows no signs of wear.
Customers are responsible for the return shipping cost unless the issue is due to a manufacturing defect or an error on our part.
Shipping fees are non-refundable.
Damaged or Low-Quality Items
If you receive an item that is defective or not working as expected, please contact us at [email protected].
To help us resolve your case quickly, please include:
Clear photos of the issue
The item placed on a flat surface
The tag and defect clearly visible in the photos
Once confirmed, we will send a replacement immediately.
No need to return the defective item.
Your feedback helps us improve quality and prevent future issues.
CANCELLATION POLICY
Before Shipment
If your order has not shipped yet, email us with your order number and we will cancel it for you.
After Shipment
If the order has already been shipped, please contact us and refuse the package upon delivery.
Once the package begins returning to us, we will issue a refund minus shipping costs.
WARRANTY
Our warranty covers manufacturing defects only.
It does not cover:
Accidental damage
Improper care
Normal wear and tear
Fading or material changes caused by sun exposure
Any modifications made after purchase
Water damage of any kind
Products exposed to water are not eligible for returns or exchanges.
REFUND POLICY
You may request a refund if any of the following applies:
You Qualify for a Full Refund If:
The product received is completely non-functional.
You did not receive your order within 90 business days (for South America).
Refunds are processed back to your original payment method within 3–5 business days once approved.
Shipping Costs
Return shipping costs are paid by the customer.
Shipping fees are non-refundable.
If a refund is issued for a returned order, the return shipping cost will be deducted from the refund amount.
For Damaged Item Claims
To help us process your request quickly, please include:
Clear, well-lit photos showing the defect
The item laid flat with the tag visible
This allows us to verify the issue and prevent similar cases in the future.
RETURN ADDRESS
14310 Ramona Ave,
Chino,
CA,
91710
ORDER PROCESSING & CANCELLATION TIMEFRAME
Order cancellation window: 3 days
Processing time: 5 days after the order is placed
If the customer cancels the order before shipment and within the allowed cancellation period, the order will be successfully canceled.